Bangladesh e-Return Password Update 2026: Easy Guide for Taxpayers

Every year thousands of taxpayers in Bangladesh try to log in to the e-Return system and find that their old password does not work. Some forgot it since last year. Some changed their phone. Some typed it correctly but the portal still refused it. In each case the fix is the same: update your e-Return password through the official National Board of Revenue (NBR) portal.

This guide explains, in simple steps, how to reset or change your e-Return password, what to do if the OTP does not arrive, and how to keep your tax account safe. It is written for salaried people, business owners, professionals, Bangladeshis living abroad and foreign nationals who file their income tax return online.

Why you may need to update your e-Return password

The e-Return system asks for a new password, or blocks your login, in a few common situations:

• You forgot the password. Most people log in only once a year, at return time, so this is the most common reason.
• The old password does not meet the current rules. The portal now asks for a stronger password with capital and small letters, a number and a symbol.
• Too many wrong attempts. After several failed tries, the safest option is to reset the e-Return password instead of guessing again.
• Security reasons. If you shared your password with someone, or used it on another website, change it.
• Changed mobile number. If your OTP goes to an old number, you must update it before you can reset the password.

What you need before you reset your e-Return password

• Your TIN (Taxpayer Identification Number). This is your e-Return login ID. If you do not remember it, check your old TIN certificate or your last acknowledgement slip.
• Your registered mobile number. This must be the number you used for e-Return registration, and it must be biometrically registered under your own National ID (NID).
• The phone itself, switched on, with signal and space for new SMS messages, so you can receive the OTP.
• A new password that follows the rules below. Think of it before you start, because the OTP is valid only for a short time.
• A computer or smartphone with a modern browser such as Chrome, Edge or Firefox.

How to check your NID mobile numbers: dial *16001# from any mobile phone and enter the last four digits of your NID. You will see how many mobile numbers are registered under your NID. If the number you use for e-Return is not on that list, the OTP will not work for you.

How to reset a forgotten e-Return password: step by step

1. Open the official portal. Type etaxnbr.gov.bd in your browser and open the e-Return section. Always type the address yourself instead of clicking links in SMS or social media posts.
2. Click “Forgot Password”. You will find it on the e-Return login page, below the TIN and password boxes.
3. Enter your TIN and mobile number. Give your 12-digit TIN and the mobile number you used when you registered for e-Return. Then request the OTP.
4. Verify the OTP. A 6-digit one-time password (OTP) arrives by SMS. Type it into the portal before it expires.
5. Set your new e-Return password. Type the new password twice, following the password rules, and save it.
6. Log in again. Go back to the login page, enter your TIN and the new e-Return password, and continue your return.

How to change your e-Return password after login

If you still know your current password but want a stronger one, you do not need the Forgot Password process. NBR allows taxpayers to change the password after login:

1. Log in to e-Return with your TIN and current password.
2. Open your profile or account menu and select the change password option.
3. Enter your current e-Return password, then the new password twice.
4. Save, log out and log in again with the new password to check that it works.

It is a good habit to change your e-Return password once a year, just before you start your income tax return.

New to e-Return? Register first

If you have never used the system, you do not have an e-Return password yet, and Forgot Password will not help. You must register first. On the e-Return page, choose the option for taxpayers who are not registered, enter your TIN and a mobile number registered under your own NID, and verify it with the 6-digit OTP. Then set your password and complete the registration. From the next login onwards you will use your TIN and this password.

Registration needs a valid e-TIN. If you do not have one yet, you must get it first from the NBR e-TIN system. Taxpayers who closed their file earlier should read our guide on TIN certificate cancellation before they try to register again.

Registration and password reset are different

Registration creates your account. A password reset only gives an existing account a new e-Return password. If the portal says your TIN is already registered, use Forgot Password. If it says the TIN is not registered, complete the registration instead.

e-Return password rules

According to the NBR e-Return FAQ, your e-Return password must have:

A pattern like City@Word2026! meets the rules and is easy to remember. Make your own version. Do not copy the example from this page or the image.

Passwords to avoid

• Your TIN, NID number, mobile number or date of birth
• Simple patterns such as 12345678 or Password@1
• The same password you use for email, Facebook or internet banking

OTP not received? Common e-Return password problems and fixes

Most e-Return password problems come from the mobile number. Fix that first, and the OTP usually arrives within a minute.

Lost your registered mobile number?

If the SIM you used at registration is lost, closed or no longer in your name, you cannot receive the OTP on it. The NBR FAQ says you can use another mobile number that is registered under your own NID. Here is what to do:

• Get a mobile number that is biometrically registered under your own NID. A number in a family member’s name will not work.
• Call the NBR helpline on 09643 717171 (9 am to 5 pm on working days) and ask how to update the mobile number on your e-Return account.
• If the call centre cannot solve it, visit or contact your tax circle. Tax circles also provide e-Return support.
• If you still cannot register or log in, the additional or joint commissioner of your tax zone can allow you to file a paper return. Ask your tax circle about this.

For Bangladeshis living abroad: email OTP

Expatriate taxpayers often cannot receive SMS on a Bangladeshi SIM. In February 2026 NBR introduced an email OTP facility for them. You apply from your own email address to NBR with copies of your passport, NID and visa page, your overseas address, an active foreign phone number and the date you last left Bangladesh. After NBR verifies your details and email address, OTPs for password reset, registration and other e-Return tasks are sent to your email.

Read our full guide on online tax filing for Bangladeshis abroad for the rest of the process.

How to keep your e-Return account safe

• Only use the official portal, etaxnbr.gov.bd. Fake websites and SMS links may try to steal your e-Return password.
• Never share your OTP with anyone.
• Log out after you finish, especially on shared or office computers.
• Do not let your browser save the password on a shared computer.
• Keep the mobile number linked to your account active and in your name.
• Download and save the acknowledgement slip and a PDF copy of each return you submit.

If you think someone else has logged in to your account or submitted something in your name, reset your e-Return password at once, check your submitted returns, and report the matter to the NBR helpline and your tax circle without delay.

A tip for employers and HR teams

Many companies in Bangladesh help their staff file returns during the tax season. A large share of the questions HR teams receive are about a lost e-Return password or an OTP that never arrives. Share this simple checklist with your employees early in July:

• Keep your TIN certificate and the mobile number used for e-Return ready.
• Check the NID mobile numbers by dialling *16001# before the busy season starts.
• Reset the e-Return password early, not in the last week, when the portal is busiest.
• Keep the salary certificate and tax deduction certificates from the employer in one folder.

Foreign nationals working in Bangladesh and senior managers of multinational companies often prefer a tax adviser to manage the whole filing. Our team supports companies with employee tax filing, withholding tax and monthly accounting and tax retainer services.

After the reset: file your 2026-27 income tax return

Once your e-Return password works, you can finish your return. NBR opened the e-Return system for tax year 2026-27 on 22 July 2026. Online filing is compulsory for individual taxpayers, with a few exceptions such as taxpayers aged 65 or over, people with disabilities, Bangladeshis living abroad and foreign nationals working in Bangladesh, who may still file on paper.

NBR also offers a 5% incentive on net tax payable, up to Tk 25,000, for returns filed between July and September. Returns filed late may face additional tax, so do not let a password problem delay your filing.

Before you start, collect your salary certificate, bank statements, investment papers and tax deduction certificates. Our list of documents required for income tax return and our e-Return filing guide explain each item. You can also estimate your tax with our tax calculator suite.

e-Return password: frequently asked questions

Sources: National Board of Revenue e-Return FAQ; NBR announcement on e-Return for tax year 2026-27 (22 July 2026); NBR email OTP facility for expatriate taxpayers (February 2026). Portal screens and labels can change. This guide is general information, not legal advice for a specific case.